Privacy Policy

1. Who We Are

Renegade Digital Agency Limited ("we", "us", "our") is a private business support service registered and operating in Jamaica.

Registered address: 22B Old Hope Road, Kingston 5, Jamaica

Email: jarenegades@gmail.com

We act as the data controller for personal information collected through this website and our service delivery process.

2. Information We Collect

We collect personal information you provide directly when using our services, including:

• Full name and contact details (email address, phone number)
• Business name and intended business structure
• Nationality and residency status (for registration eligibility)
• Information submitted through our registration forms and quiz tools
• Communications via WhatsApp, email, or other channels

We also collect limited technical data automatically, such as browser type and pages visited, via analytics tools (see Section 7).

3. How We Use Your Information

We use your personal data for the following purposes:

• Service delivery — to process your business registration enquiry and facilitate filings with the Companies Office of Jamaica (COJ) or other relevant authorities
• Communication — to respond to your questions, send updates on your registration progress, and follow up on outstanding requirements
• Payment processing — to invoice and confirm payments for our services
• Legal compliance — to meet our obligations under Jamaican law and applicable regulations
• Service improvement — to understand how our website is used and improve our offerings

4. Lawful Basis for Processing

Where the General Data Protection Regulation (GDPR) or equivalent data protection law applies, we process your personal data on the following legal grounds:

• Contract — processing is necessary to perform the services you have engaged us for
• Legitimate interests — to operate and improve our business, provided your rights are not overridden
• Legal obligation — where we are required to process data to comply with applicable law
• Consent — where you have explicitly agreed, such as opting in to marketing communications

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In practice:

• Client records related to registration services are retained for a minimum of 7 years in line with standard business record-keeping requirements
• Marketing communications data is retained until you withdraw consent or unsubscribe
• Enquiry data from users who do not proceed to become clients is deleted within 12 months

6. Sharing Your Information

We do not sell your personal data. We may share it with:

• Companies Office of Jamaica (COJ) and other government bodies — as required to complete your registration
• Service providers — third-party tools we use to operate our business (e.g., form platforms, project management tools), under appropriate data processing agreements
• Legal or regulatory authorities — where required by law or to protect our rights

Any third party we share data with is required to handle it securely and in accordance with applicable privacy law.

7. Cookies and Analytics

Our website uses cookies and similar tracking technologies, including:

• Google Tag Manager / Google Analytics — to measure website traffic and user behaviour in an aggregated, anonymised form
• Meta Pixel (Facebook) — to measure the effectiveness of our advertising and enable relevant ad targeting

You may disable cookies through your browser settings or opt out of analytics tracking via your browser's privacy controls. Note that disabling cookies may affect some website functionality.

8. International Data Transfers

Some of our service providers (such as Google and Meta) are based outside Jamaica and the European Economic Area. Where personal data is transferred internationally, we rely on appropriate safeguards such as standard contractual clauses or the provider's certification under recognised data protection frameworks.

9. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your data where there is no compelling reason to continue processing
• Restriction — ask us to limit how we use your data in certain circumstances
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests or for direct marketing purposes
• Withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing

You also have the right to lodge a complaint with a relevant supervisory authority if you believe your data has been handled unlawfully.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any revisions. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or how we handle your data, please contact:

Renegade Digital Agency Limited
22B Old Hope Road, Kingston 5, Jamaica
jarenegades@gmail.com